Question 1

What is Kindred?

Accepted Answer

Kindred is an AI-native, multi-tenant CRM by Deltatech Innovations. It combines contact management, opportunity pipelines, booking workflows, unified messaging (Gmail / Outlook / SMS / WhatsApp), and an AI assistant in one workspace. It's purpose-built for travel agents, brokers, and service teams whose work is fundamentally about relationships.

Question 2

Who is Kindred for?

Accepted Answer

Travel agents, boutique agencies, independent advisers, brokers, and small-to-mid service teams. Especially teams that juggle multiple inboxes, complex bookings, and long-running customer relationships — where a generic CRM like Salesforce or HubSpot feels too heavy.

Question 3

What AI features does Kindred have?

Accepted Answer

Kindred has a floating AI assistant that can answer questions about your pipeline, draft email replies in your voice, summarise communication threads, and search across contacts / tasks / bookings. The model is pluggable per tenant — defaults to a local Ollama LLM (no data leaves your network), with optional Anthropic Claude or OpenAI. Every tool call re-validates tenant ID server-side so the model can't leak data between workspaces.

Question 4

Does Kindred support passkeys?

Accepted Answer

Yes — Kindred supports WebAuthn passkeys for passwordless sign-in. Use Touch ID on Mac, Face ID on iPhone, Windows Hello, or a hardware key like a YubiKey. Passkeys are phishing-resistant and locked to your account's origin. You can also sign in with Google, Microsoft, or email + password.

Question 5

How does Kindred handle GDPR and data privacy?

Accepted Answer

Every tenant's data lives in an isolated row-set with composite indexes leading by tenant_id, plus Postgres Row-Level Security policies as defense-in-depth. There's a centralised data-subject-erasure workflow that lets a tenant admin find a person by email or phone, see their full data footprint across contacts, tasks, opportunities, bookings, and communications, then hard-erase the contact. Linked records are nullified (never deleted) for accounting trails. Every erasure is recorded in the audit log.

Question 6

Does Kindred integrate with Gmail and Outlook?

Accepted Answer

Yes. Connect your Gmail or Outlook mailbox via OAuth — Kindred syncs your inbox into the unified communications view, lets you send replies that go out from your actual address (not a noreply@), and supports attachments. Per-user mailboxes are isolated; tenant admins can also configure shared SendGrid for transactional sends.

Question 7

How does Kindred compare to Salesforce or HubSpot?

Accepted Answer

Kindred is lighter, faster, and travel-focused. Salesforce and HubSpot are generalist tools that require heavy customisation; Kindred ships with the travel and service-team workflows built-in — bookings with itinerary segments and travellers, supplier webhook ingest (Hays / TProfile), and a unified inbox that treats email, SMS, and WhatsApp as one timeline. Pricing starts free; the Team plan is $24/user/month with the full feature set.

Question 8

Can I import contacts from a CSV?

Accepted Answer

Yes. The CSV import wizard auto-detects standard fields (name, email, phone) and lets you map any other columns. Unrecognised columns automatically land in a custom_fields JSONB bag — and Kindred even auto-creates field definitions for them, so they appear on your contact forms and in search going forward.

Question 9

Is Kindred multi-tenant?

Accepted Answer

Yes — Kindred is built multi-tenant from the ground up with the shared-schema-plus-tenant-id pattern used by HubSpot, Pipedrive, and Zoho. Each tenant gets isolated data, custom pipeline stages, custom field definitions, brand colours, and their own choice of AI provider. Super-admins can manage tenants from a separate admin surface.